Group legal plans impress on prospective clients the quality of their services. These vendors do not hesitate to point out their lawyers and how these professionals will help an organization’s employees. It can be embarrassing to recommend a referral outside of the network; it can be viewed as an admission of inadequacy. Countrywide Pre-Paid Legal Services is not afraid to make referrals. We know that this is a means of providing even better service for our clients.
Reasons for Referrals
An immediate reason is expertise in a specific area of law. The legal profession has many specialties. Some of these are:
- Intellectual property
Countrywide lawyers are skilled in handling common legal problems. However, they might not have an in-depth understanding of divorce law. Therefore, it makes sense in the client’s interests to make a referral outside of our nationwide network.
Some situations may cross state borders. For example, the Countrywide attorney might be licensed to practice in Ohio but not in Indiana. If a problem requires an attorney who practices in another state, it is best to make a referral to the out-of-state lawyer.
A problem that does arise is that the Countrywide lawyer in the community of a Countrywide client might have a full caseload and not be able to respond immediately. So that a problem gets the attention of merits, Countrywide will refer another attorney who is just as qualified.
Protecting the Group Legal Plan Member
An issue can be the fees that are charged by a referral. These can be excessive in some cases, and the plan member cannot afford them. Countrywide makes sure that these are not an issue.
We insist on special rates for our group legal plan members. The referral is to provide a 25% discount on hourly and scheduled rates. Contingency fee cases receive a 10% discount from the standard contingency percentages. We will go one step further and require a detailed fee schedule from any participating attorney. That way, there are no hidden costs or fees. One of our pre-paid legal services is emotional intelligence. Our attorneys are expected to have excellent listening skills and an elevated level of empathy. We insist on the same from all our referral lawyers.
The Client Is at Our Side
We have several services we offer to a prospective client, such as drafting wills or legal document reviews. However, we would like to have a final group legal plan that provides help for all an organization’s employees. To make sure that is the case.
Decision-makers are allowed to review all our pre-paid legal services. We are there to answer any questions that an organization’s management might have. We will ask those same people to select what benefits will be part of their plan. Those choices will be included in the final plan document. Countrywide will provide streamlined administration and superior member services to every person employed by a client organization.
Giving Our Very Best
We want our plan members to get high-quality group legal plan service. We put those people at the top of our list, and it is our wish to be of service. If a referral offers better assistance, then we do not hesitate to make the connection. The plan member matters more than any sense of false pride.
Countrywide is proficient in resolving common legal problems. That is all that most of our plan members need. Those services are provided without any hesitation.
It is becoming more evident that employees want benefits that include help with everyday problems. Pre-paid legal services are something they want and appreciate when such benefits are provided. We can give your employees great service benefits. If you have any questions about what we can do, please feel free to contact us at your convenience. We want to be of service to you and your people.