The market is not perfect. Products and services might be defective or have poor quality. Group legal plans offer benefits to help with many legal issues. It is all well and good, but consumer protection is a pre-paid legal service benefit many Plan members need.
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We expect good quality in what we purchase, but we do not always get it. Appliances may arrive with defective belts or poor electrical wiring. The same is true for computer equipment. Software might contain glitches and even malware. Products are not the only potential problem area. Service given in health care facilities or offices of financial services can be substandard.
Posting bad reviews on consumer boards is a common practice, but it isn’t always enough to prevent later problems. Complaints filed with consumer protection agencies are more effective. The process can be frustrating. There are forms to be completed and evidence must be furnished to the proper public authority. Continue reading