American consumers have a right to good service and top quality. Whatever is purchased should be as it is advertised and offered to the buying public. That doesn’t always happen. Products or services are sometimes less than expected and warranties are not honored. Group legal plans ought to have a benefit that covers consumer protection and warranties. Countrywide Pre-Paid Legal Services offers that option in its group legal plan benefit.
Consumer Protection Goes Beyond a Product
Faulty appliances and cheap quality computers are what most people think about when it comes to consumer protection, but there is more. Consumer protection covers services as well. Improper installation of solar panels or a driveway that isn’t properly paved are topics of a consumer protection complaint. Warranties that deal primarily with repair service and deliver poor or incomplete work are not acceptable.
Consumers can file complaints but there is a reluctance to do this. People don’t want to complete all the paperwork required. When they do, they might forget about collecting needed evidence and this results in an incomplete complaint. Continue reading