The pandemic changed the office place, and those changes are here to stay. Employees enjoy working from home and are proving to be even more productive due to a change of scenery. People weathered a storm that saw them relying on stimulus checks and personal savings to make it through quarantines. There is now a new normal, and that impacts employee benefits.
Folks want a little bit extra when it comes to services. They might not be able to walk down the hall to the human resources department, but employees still want the feeling of direct contact. They will not be satisfied with information pages on a website or podcasts. When employers are thinking of new benefits, communication is going to be critical.
Establishing a rapport with the service provider will generate a better appreciation of a new benefit and the employer. Countrywide Pre-paid Legal Services goes a step beyond what many group legal plans offer. We have a service that actively encourages communication on several levels.
Working with the Remote Employee
The benefits of having remote workers outweigh the negatives, but the downside still needs to be addressed. The old workplace was an informal communications hub; employees learned from each other about the company and employee benefits. If anyone had a serious employee benefits problem, the human resources department was down the hallway. Those days are going away. Remote workers can feel isolated and not part of the team. There are issues of anxiety and depression that are becoming evident.
Forward-thinking organizations are taking steps to make remote workers feel connected. Zoom technology and weekly team meetings at the office help. Countrywide applauds these efforts, and we believe employee benefits can assist in the connectivity efforts. Unlike some group legal plans, we believe in human contact.
Lawyers Who Care
Countrywide has a nationwide network of attorneys who provide pre-paid legal services to group legal plan members. They are not distant providers because a Countrywide lawyer is practicing in every client’s community.
Our lawyers allow plan members a choice. If a person wants to confer at a distance, our attorneys use Zoom, Skype, or other technology to make the meetings more personal. Other group legal plan members want a face-to-face conference; that is not a problem. All our attorneys have social distancing policies in place.
Dealing with Common Issues
Paperwork and advice are significant services in the legal profession. Countrywide attorneys draft simple wills and living wills, prepare medical powers of attorney, and review legal documents, among other types of assistance. If a plan member has questions about a particular issue, Countrywide Pre-Paid Legal Services permits an unlimited number of telephone calls to the attorney. Our legal professionals will also make telephone calls and write letters on behalf of the plan member.
We Communicate With Clients
Countrywide seeks to build a close working relationship with a client. Our clients will select those benefits that will be part of their group legal plan. We will provide the service and the administration. The superior quality of our pre-paid legal services helps clients respond to the needs of both remote and office-bound employees. Client staff has priority status, and we respond ASAP to any request.
The new office demands exceptional communication help and a commitment to quick assistance. Countrywide does both. We can enhance the efforts to keep remote workers feeling valued and provide the support they require. No one is forgotten or made to feel less important than anyone else. We serve the client and all the workforce.
If you have any questions about a Countrywide group legal plan, we invite you to contact us at your earliest convenience. We have a benefit that all your employees can use, and we would appreciate being able to explain how we add considerable value to your employee benefits package.