Communication Matters – The Right Communication Solves Problems


Group legal plans will obviously promote their pre-paid legal services to prospective clients. The ability to write wills or review legal documents are stressed but that is insufficient. There are member services to consider as Countrywide Pre-Paid Legal Services well knows. Communication is important

Relationships Are Essential

Amazon’s Alexa appears to be the latest trend in customer service. Help chat rooms also are frequently used. These will not cover all the bases in a group legal plan. Plan members want a relationship with the service provider.

It can be brief but having a face identified with the voice means a lot. A person wants a face-to-face meeting with an attorney to discuss consumer protection among other matters. Drafting a living will and medical powers of attorney are emotional issues. It helps to deal directly with an attorney who has excellent people skills.

Employers need to be aware of personal contact. Employees, millennials especially, expect a little bit more from employee benefits. The workforce wants to have direct contact with providers and are disappointed if that human touch is ignored. Countrywide is committed to giving that extra value member services.

Direct Contact

Countrywide lawyers are in a nationwide network. There is at least one in the community where a client does business. Arranging a meeting with a Countrywide attorney is easy because our group legal plan members get priority service.

Our attorney will listen before giving advice. No question is worthless, and all are answered. Clients sometimes forget to ask a question and worry they might be billed if they contact the attorney for the additional information. It is not an issue. We permit a Countrywide lawyer to take as many phone calls as needed on a given situation. The member is not charged.

Countrywide communications will go a little bit further. Legal matters require communications and contact with an outside party. We will permit our lawyer to write letters on behalf of clients and make telephone calls also. Disputes are often settled due to such contact.

Employers Are Involved

Organizations are aware that good employee benefits help recruit and retain top talent. Employers at the same time want a good return on investment and benefits that are used. They know that if employees cannot use the benefits that having them is an administrative waste of time. Countrywide knows how essential it is to have usable group legal plan benefits. The best way to guarantee that is to let decision-makers choose what options will be part of the final plan.

Employers know what their staff wants. We encourage clients to look at all our services and make some selections. We are there to answer any questions about our options. We will make some suggestions from time to time, but in the end, it is what the client wants that will be what is delivered.

Regardless of the pre-paid legal services, Countrywide is committed to giving the very best member services. Communication is more than just paperwork. It is the ability to interact with people and treat them as adults. Those professionals who have emotional intelligence are the ones who are the best communicators. Countrywide recruits attorneys based on legal expertise and the reputation for superior people skills. The attorneys who become part of our network know that they must exhibit the ability to communicate on a routine basis. Not being able to do that is going to cause them to be dropped from Countrywide.

Good communications help plan members to relax and trust the pre-paid legal services they are receiving. Employees enjoy being treated with respect and such services reflect well on employers. We want to be able to explain our benefit options to all interested parties. If you are interested in Countrywide, please feel free to contact us at your earliest convenience and ask all the questions you want.