Group legal plans base their value on the services which they will provide. We could not agree more. Of course, employees of a client need to use services that will help them manage common legal problems. However, the key to value is the delivery of what the benefit offers.
Items such as simple wills or living wills must be airtight to withstand any challenge. The information needed to apply for government services must be accurate and consistent with existing policies and procedures. It is great to offer an employee consumer protection guidance. However, mistakes make employees doubt the quality, and it does not matter if the error was unintentional.
Countrywide Pre-Paid Legal Services pays close attention to quality. The lawyers who are part of our nationwide network are recruited for their legal expertise and accurate delivery to group legal plan members. Efficiency matters, and we include secondary services that assure the advice or assistance granted is the best.
It Rests on Communication
Poor communication is a reason a group legal plan can fail. Channels must be open, and information needs to be expedited. We have several ways of maintaining high-quality communication. Our first means is the personal conferences between a plan member and the attorney. We encourage rapport to be built between these two principals. There is a Countrywide lawyer in every community where there is a Countrywide client, and the attorneys practice safety protocols in any face-to-face meetings. But the communication enhancements do not end there.
Services That Maintain the Assistance Flow
Obstacles will arise in pre-paid legal services delivery, and we do our best to remove those. For example, if a group legal plan member cannot get information from a government employee or a doctor, Countrywide allows an attorney to write letters on legal had stationary or make telephone calls on behalf of the plan member. In addition, it is possible that an employee may have questions after a meeting and need answers. One of our pre-paid legal services enables that person to make an unlimited number of telephone calls on a given situation to the Countrywide attorney. There is no charge for such conversations.
These all keep things moving and reduce the number of delays. A group legal plan member can get quick responses to questions. Furthermore, effective solutions are easier to implement so that anyone who uses the benefit gets satisfaction within a very reasonable timeframe.
Our Clients Trust Us
Our commitment to good service is not the only reason our clients like what we do. Countrywide keeps that a steady communication flow with organizations, and our streamlined administration permits us to respond quickly to any bottlenecks that may occur. The relationship with the clients begins with the plan design.
We have been in this business for many years, and we know that each organization has its workforce with unique demographics. However, we want our benefits to be used by everyone, which is why we seek client input.
We sit down with a prospective client and describe all our benefits. We answer every question and make suggestions without promoting one service over another. The decision-makers will look at options that will be part of their benefit. Those will always be in the final plan document. We administer the activity and provide superior member services. Thanks to our communication and ability to respond quickly, we can maintain excellent relations with our client organizations.
Employees want help with legal matters such as drafting a simple will or getting advice on handling warranty problems. They appreciate what their employer will do for them, which is part of retaining excellent workers. Countrywide is committed to being of service to everyone. If you have any questions or interest in what we provide, please feel free to contact us at your earliest convenience. We are ready to be of service.