Empathy and Understanding Promote High Quality – Emotional Intelligence Empowers

stockfresh_5987416_customer-relationship_sizeS-300x200Automation and the Internet are meant to make things easier. Benefits enrollment will have dedicated websites and people can change their 401(k) donation mix online. Everything is intended to be more efficient, but it doesn’t always make things better. The human touch is a critical component of benefits quality. Group legal plans must remember that pre-paid legal services require personal interaction.


The Law is Mysterious


Legal procedures have distinct steps to follow. Language in documents like living wills has unique definitions and may not be altered. The legalese mystery can create considerable anxiety.

Employees get nervous about what they do not know. A group legal plan may have fantastic benefit options, but those qualities mean nothing if no one understands them. Vendors try to mitigate the problem with chat rooms and FAQ webpages. These are impersonal and often address only general topics.


Call centers offer a human voice, but plan members must tap through the telephone prompts to get to a service representative. It is a significant problem when employee benefits become a chore. Countrywide Pre-Paid Legal Services understands how important it is to have human contact. We stressed rapport in our group legal plan benefit.


Service at Close Range


It is not easy to foster relationships from a distance. We have provided pre-paid legal services for over 30 years, and we appreciate how vital direct contact is for plan members.


We have a nationwide network of attorneys who provide services. There is at least one in the community where a Countrywide client is located. Our plan members receive priority treatment, which guarantees prompt attention.


Attorneys with Great People Skills


We encourage face-to-face meetings. An individual can sit down with a Countrywide attorney and discuss any legal problems.


A plan member might be anxious walking into this conference. Countrywide lawyers recognize this possibility. Our legal professionals listen carefully to what the group legal plan member has to say. If a plan member has additional concerns that rise after the meeting, Countrywide permits an unlimited number of telephone calls to the attorney on a given matter. All questions will be answered.


Services That Help


Our benefit options are intended to resolve common legal problems. We will not hesitate to refer a plan member to another attorney if special attention is required. The human touch is evident in everything we do. Countrywide attorneys are empowered to reach out on behalf of the group legal plan member. The extra mile can be telephone calls or letters on letterhead stationery. We will always do a little bit extra for the sake of our plan members.


We Ask for Employer Input


Countrywide wants every employee to use our benefits. We confess we do not know every client’s workforce and we need help from the managers. Decision-makers are asked to select those options which they would like to see in the plan. We gladly explain all our benefits and we will not push one option over another. It is what the client wants that will be in the final document. We provide superior member services that make it convenient to use the Countrywide benefit.


We want to assure any prospective client that Countrywide recruits on legal knowledge but also emotional intelligence. Any lawyer who wants to work with us must demonstrate that he or she has a high level of empathy. We will not settle for anything less. It is our attention to developing rapport and relationships that make us one of the most respected vendors in the industry.


If you have any questions about our pre-paid legal services benefits, please feel free to contact us at your earliest convenience. We believe we have something that your employees will appreciate, and our benefits are well known for superior quality. We welcome the opportunity to explain ourselves to you.