Getting Better Service From the Government


Folks are easily exasperated by their experience with government agencies. People do not understand why everything is so complicated and sometimes give up on obtaining the needed services. However, there are reasons why government services are not readily obtained, and there are ways to get them successfully.

The Biggest Problems 

Limited resources can be a real headache. Public agencies might need more money or staff to serve citizens effectively. Communication might not be the best. Information might be insufficient or ineffective, resulting in misunderstandings and a lack of trust between the agency and the public.

A final problem is in the nature of the beast: bureaucratic red tape. Because they are bureaucracies, public agencies may request excessive paperwork, long waiting periods, and complicated procedures. Any of these can make it difficult for individuals to access the services and information they need promptly and efficiently.

It can be enough to drive a person up the wall. Fortunately, there are ways in which a person can get the needed help.


Ways to Get Better Service 

It pays to be both respectful and patient. It is frustrating to deal with the bureaucratic process, but losing your temper doesn’t help. Being respectful and patient can reduce any friction a slow process brings. Courteous behavior also fosters a positive relationship, making it more likely that needs will be met quickly.

Before contacting a public agency, you should gather all necessary documents and information about the issue. This helps speed up the process and ensures you have everything you need to address the problem effectively.

Do not hesitate to ask for help. Public employees are there to serve and are ready to answer any questions. An individual should seek assistance from the customer service representatives or ombudsmen whose primary duty is to help expedite the process.

You might need more than one visit to get everything you need. It may take a few days for the public agency to respond. However, if you have not heard back from the agency within a reasonable amount of time, follow up to check on the status of the original request. This guarantees that the issue is remembered and noticed in the process.

The average citizen can make service more prompt and efficient. Whenever you receive good service from a public agency, let them know. On the other hand, if problems happen, provide some constructive feedback to help the agency improve its services. The emphasis is on constructive criticism. Too often, people offer feedback in the form of an angry rant. It doesn’t help improve anything. Making some productive suggestions will lead to better delivery later.

Group legal plans offer some assistance to a plan member. Countrywide Pre-Paid Legal Services has a benefit option that allows access to an attorney.


We Provide Great Support 

Countrywide’s nationwide network of attorneys offers group legal plan members the guidance needed to deal with the public sector. Our attorneys deal with the government all the time and understand the process. The pre-paid legal services the attorneys provide are primarily advice and suggestions on how to request public help.

A group legal plan member can have questions about dealing with an agency. Our attorneys gladly offer their suggestions and insights. These make the process much simpler and more effective. In addition, our attorneys are willing to communicate with the agencies on behalf of a group legal plan member. This can be either by telephone or letters written on legal stationery.

Countrywide help makes the process easier. We seek to provide the best pre-paid legal services to all the employees of a client organization. Our attorneys make things more accessible because of their knowledge of the system. Help with government agencies is just one of our services.

If you want to know more about how we can help your employees, please get in touch with us at your earliest convenience. We have several pre-paid legal services your associates can use that make life easier.