Vendors will promote primary services when selling group legal plans. They will stress legal document reviews or simple will drafting, but not mention secondary services. That was a mistake. There’s more to a pre-paid legal services benefit, and secondary services will enhance the plans quality.
We understand the importance of the secondary benefit. The Countrywide Pre-Paid Legal Services attorney is provided with tools necessary to provide excellent service. A plan member can quickly set up a face-to-face meeting with our lawyer. All questions are answered fully, and all services are explained. If a person needs to ask additional questions later, we make it easy. A plan member may make an unlimited number of telephone calls on a given issue.
The Group Legal Plan Secondary Benefits Add Quality
The secondary services provide a little extra. Countrywide offers a consumer protection service that can go beyond the lawyer’s advice. Additional help in getting a consumer complaint resolved comes from communication. A Countrywide lawyer can make telephone calls and write letters on behalf of the plan member. The additional services may persuade a stubborn retailer to honor a warranty agreement.
The best pre-paid legal services we provide are personal. Anyone seeking an attorney’s help can be a little nervous. Ignorance of the law can generate a lot of frustration. We want our lawyers to have emotional intelligence. Countrywide attorneys must listen, understand a person’s anxiety, and respond gently to displays of frustration.
These are service characteristics all employers want to see. Decision makers care about their employees and they want these hard-working people to be respected. Countrywide can assure any potential client that their employees are going to be treated properly.
We Stress The People
Plan members are expected to be treated as a priority. The lawyers who work with us attend to the needs of those people and provide the very best pre-paid legal services.
Executives have a concern about employee welfare. Any employee benefit put in place must give a full return on any investment. Countrywide has worked with organizations for over 30 years and we know that clients have unique workforces. We promote choice. A prospective client can look at all our benefit options. We explain carefully what each one will do and permit the client to decide what benefits will be in their group legal plan.
It is possible that they do not want help with consumer protection problems or would rather have living wills as opposed to a simple well. That is fine with us. We believe that the organization knows what is best for their employees. We respect that decision and the final plan document will reflect decisions made by the client’s management team.
The secondary services will always be part of the group legal plan. Our administration is deliberately streamlined to move things quickly. All the other secondary services back up the choices which the client has made.
The Organization Benefits
This has a special benefit for those executives. They make the selections as far as the benefit options and then our secondary services enhance the quality of delivery. Employees are impressed by quick service and the human touch our lawyers provide. It all lets them know just how much top management cares about them. We appreciate this, and it is reflected in better retention rates among hard-working employees and less dissatisfaction.
We have a reputation in the group legal plan industry that is stellar. Clients comment favorably about us and we are recognized as a leader. We think the prospective clients should check our references and what people are saying on the consumer review boards and with Better Business Bureau. We are confident that we stand out.
If you have an interest in our services, we would like to hear from you. Please feel free to contact us at your earliest convenience and ask as many questions as you would like. We will provide answers and we think that you will be pleasantly amazed at the quality of our services and the benefits we provide.