It’s ridiculous, but there are group legal plans that try to cut corners with communications. They will use slideshows, emails, or webpages to tell plan members what to do or to convey messages to other parties. What is forgotten in these attempts is the importance of good communications when it comes to pre-paid legal services. The way information is transferred can be critical to the overall quality of any group legal plan.
Contact with the Outside
A group legal plan does not represent a member in the ordinary sense, but there are situations where a lawyer must contact an outside party to resolve a problem. It is not enough to rely on emails alone. The meaning of the message can become lost, or the real intent of the contact is not fully appreciated. It means that letters on official stationery, often several paragraphs long, or telephone calls will be necessary. Continue reading