Private citizens are easily frustrated when they deal with public agencies. It appears that a simple request rarely gets a response and when people ask for help, they are turned away because of a technicality. People begin to think that government employees don’t care or that the bureaucracy is intentionally incompetent. That is a misconception, but experience will make people sincerely believe public employees are lazy and stupid.
Group legal plans offer service to help with public agencies, but the quality provided might not be the best. Countrywide Pre-Paid Legal Services can help a person deal with government offices, and we are successful in getting a Countrywide Group Legal Plan member what he or she needs.
Misconceptions Cause Anxiety
Customer service is a major issue in the private sector. Companies that deal with the public are expected to provide superior service all the time and respond quickly to any inquiry. People have gotten used to this kind of attention and they don’t understand why government agencies cannot do the same. Continue reading